Infrastructure Management

Infrastructure Management is the core and the most important part of the technology subset of a company and where I invest most of my resources to achieve near-perpetual uptime on all fronts. My SLA is 99.999%.

Information Security

My business is information. My job is to protect it. I do it by using military-grade technology on every server, database, workstation, appliance and system that I manage. Encryption is my norm, on everything.

Help Desk & Support

Help Desk & Support is one of my core services because businesses rely on people and people rely on their IT equipment to work. My reply and turnaround times enable teams to work uninterruptedly.

Cloud Computing

Cloud Computing allows companies to move part of their infrastructure to datacenters. The way I do it is by setting up a tight-knit and fully encrypted integration between my clients’ offices and their datacenters.

About

I am a New York City-based corporate-focused Information Technology and Telecommunications professional. My goal is to be your company’s one-stop IT and Telecom service provider. I am knowledgeable in servers, firewalls, switches, workstations, wired and wireless networks, storage, security, disaster planning, software, databases, backups, data archiving and retention. I work with the major vendors: Apple, Cisco, Sonicwall, WatchGuard, Meraki, Aruba, Microsoft and everyone else out there that delivers technology solutions for small and medium-sized businesses. In the telecom field, I work with most of the brands: Shoretel, FortiVoice, Avaya, 3CX, Asterisk, Polycom and VoIP providers.

To do this properly, I only service a select group of companies and carefully choose my clients, to make sure that their business modus operandi and mine are a perfect match. This allows me to deliver tailored service to each account, to reply to each and every request in under 15 minutes and most importantly, to keep my clients’ technology infrastructures in perfect shape and secure at all times.

I focus my undivided attention on being fast to reply to clients and I believe that I am as thorough as it gets in everything I put my hands on. This is my mantra. I can’t emphasize enough how backups and encryption are important. I am relentless in implementing them and making sure that networks are secure. I invest as much time as I can in learning new technologies, in testing new security protocols and in understanding how to make my clients’ networks more efficient every day. All of this equates to my belief that when a customer outsources their IT management to me, they are in fact outsourcing their information management. And what is more important to a company than its information?

My clients are companies whose headquarters are primarily in New York City. They usually have between ten and one hundred employees spread throughout one or more offices. I work with accounting firms, law offices, public relations and communication businesses, trading companies, apparel industries, retail operations, assorted manufacturers, marketing agencies, digital media companies, among a few others. The way I see it, I have learned the base of technology and telecommunications operations and I am capable of adapting to each and every client that retain my services. However, for each one, I propose a different set of solutions –because each client is unique– but they all share the same principles: the technology has to be reliable, it has to be secure and it has to be prepared for disaster recovery. My typical client understands this and outsources their entire infrastructure management, information security and help desk services to me.

Infrastructure Management deals with the core technology of a company. It comprises of firewalls, switches, servers, PBX systems, structured cabling, wireless-access points and everything else that works behind the scenes to make information available. Information Security, on the other hand, is what makes sure that the information is always available but only to those with clearance and that data is safe throughout multiple locations. It’s also the art and science of preparing for disasters. Help Desk & Support is the last piece of the puzzle and focuses on making sure that companies’ personnel are always ready to work and that their technology is always up to speed.

My work is done ninety percent of the time in New York City. It’s where most of my resources are located and where I focus most of my attention. My clients, however, do have offices and sites in other cities, states and countries. I service them all and for them I use a custom-developed in-house state-of-the-art and fully encrypted remote-support technology that allows me to take care of most tickets myself, and when needed I do collaborate with local IT firms that assist me with tickets that require onsite presence. However, at all times, when third-party contractors are used, I keep sensitive information always secure and never disclose user names, passwords nor any other details that could otherwise compromise my clients’ security.

My response time is fifteen minutes. I will reply to all emails and phone calls within this timeframe. Give it a try. Send me a question: conrad@conradit.com or 212.729.7122.

I am a New York City-based corporate-focused Information Technology and Telecommunications professional. My goal is to be your company’s one-stop IT and Telecom service provider. I am knowledgeable in servers, firewalls, switches, workstations, wired and wireless networks, storage, security, disaster planning, software, databases, backups, data archiving and retention. I work with the major vendors: Apple, Cisco, Sonicwall, WatchGuard, Meraki, Aruba, Microsoft and everyone else out there that delivers technology solutions for small and medium-sized businesses. In the telecom field, I work with most of the brands: Shoretel, FortiVoice, Avaya, 3CX, Asterisk, Polycom and VoIP providers.

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To do this properly, I only service a select group of companies and carefully choose my clients, to make sure that their business modus operandi and mine are a perfect match. This allows me to deliver tailored service to each account, to reply to each and every request in under 15 minutes and most importantly, to keep my clients’ technology infrastructures in perfect shape and secure at all times.

I focus my undivided attention on being fast to reply to clients and I believe that I am as thorough as it gets in everything I put my hands on. This is my mantra. I can’t emphasize enough how backups and encryption are important. I am relentless in implementing them and making sure that networks are secure. I invest as much time as I can in learning new technologies, in testing new security protocols and in understanding how to make my clients’ networks more efficient every day. All of this equates to my belief that when a customer outsources their IT management to me, they are in fact outsourcing their information management. And what is more important to a company than its information?

My clients are companies whose headquarters are primarily in New York City. They usually have between ten and one hundred employees spread throughout one or more offices. I work with accounting firms, law offices, public relations and communication businesses, trading companies, apparel industries, retail operations, assorted manufacturers, marketing agencies, digital media companies, among a few others. The way I see it, I have learned the base of technology and telecommunications operations and I am capable of adapting to each and every client that retain my services. However, for each one, I propose a different set of solutions –because each client is unique– but they all share the same principles: the technology has to be reliable, it has to be secure and it has to be prepared for disaster recovery. My typical client understands this and outsources their entire infrastructure management, information security and help desk services to me.

Infrastructure Management deals with the core technology of a company. It comprises of firewalls, switches, servers, PBX systems, structured cabling, wireless-access points and everything else that works behind the scenes to make information available. Information Security, on the other hand, is what makes sure that the information is always available but only to those with clearance and that data is safe throughout multiple locations. It’s also the art and science of preparing for disasters. Help Desk & Support is the last piece of the puzzle and focuses on making sure that companies’ personnel are always ready to work and that their technology is always up to speed.

My work is done ninety percent of the time in New York City. It’s where most of my resources are located and where I focus most of my attention. My clients, however, do have offices and sites in other cities, states and countries. I service them all and for them I use a custom-developed in-house state-of-the-art and fully encrypted remote-support technology that allows me to take care of most tickets myself, and when needed I do collaborate with local IT firms that assist me with tickets that require onsite presence. However, at all times, when third-party contractors are used, I keep sensitive information always secure and never disclose user names, passwords nor any other details that could otherwise compromise my clients’ security.

My response time is fifteen minutes. I will reply to all emails and phone calls within this timeframe. Give it a try. Send me a question: conrad@conradit.com or 212.729.7122.

Services

Infrastructure Management

My Infrastructure Management services are designed to guarantee that your company’s data and voice networks are up all the time, without interruptions. To achieve this I employe my near-perpetual uptime SLA.

Information Security

My job is to protect information. I use military-grade technology to achieve it. My strategy is to apply to everything I do the three principles of Information Security: integrity, availability and confidentiality.

Help Desk & Support

Help Desk & Support is one of my core services. It walks side by side with my other services because it’s the last link between technology and employees. Help Desk tickets have our 15-minute response-time promise.

Structured Cabling

Structured cabling plays a vital role in the infrastructure of a company. It is the medium through which data and voice are transmitted from workstations to the IT room.

Cloud Computing

Cloud computing is becoming the norm in corporate technology as companies find more ways to outsource their infrastructure to datacenters and by doing this they not only gain in costs but also in flexibility.

Virtualization

Virtualization is now the norm for businesses as it splits physical servers into multiple, independent vServers, increasing efficiency and reducing total cost of ownership. vServers are the future of computing.

Business Continuity

Business continuity is how I prepare my clients’ infrastructures for the worst. I do it by preparing the different disaster scenarios and then testing the entire technology infrastructure for them.

Telecommunications

There are hundreds of different telecom brands available. The challenging part is no longer finding one that suits your needs but choosing between all the ones that do. My job is to help you choose.

Audio & Video

The fine line that used to separate corporate technology from audio and video is getting narrower. With media companies resorting to digital storage, servers are now being used for audio and video streaming and storage.

Clients

    Abruzzo Bodziak Architects

    Responsible for their entire network infrastructure, including help desk support. Recently implemented a VMware ESXi server on an existing HP server. Multiple virtual machines were deployed for user authentication, encrypted DNS, and software licensing. Linux-based file sharing server was set up and integrated to authentication vServers.

    Armchair Studio

    One of my first clients in New York. I manage their Infrastructure Management, Information Security and Help Desk & Support tickets. A recent project was the implementation of an SSL VPN appliance to allow encrypted remote access to data using HIPAA-compliant hardware and software. All data transmition to and from servers and the Internet is permanently logged to an onsite server.

    Cityscape Abstract

    Deployed Cityscape Abstract's technology infrastructure from ground up. Involved with the entire decision and purchase process for hardware and software. Multiple vServers using VMware ESXi were set up creating an efficient and secure network environment. Dedicated servers were set up to allow fast remote access to the data. Encrypted data transmission with SSL/TLS.

    Dian Griesel, Inc.

    A complex network operation as it involves multiple sites spread throughout the USA. Everything is managed from New York City. All sites are integrated and from any of them there is access to all the data and phone system. A recent project was the move to a new office space in Manhattan and I was responsible for the entire data and voice infrastructure, including cabling.

    Holly Hunt

    Holly Hunt Enterprises, Inc. manages most of their data and voice networks with their in-house IT team. We were hired to set up the video, data and voice Ethernet structured cabling for one of their international offices, in Sao Paulo. Their alarm system is also managed by us alongside the invoicing software and printing technology. We also support their offices in New York City.

    Krause + Sawyer

    I manage Krause + Sawyer's entire IT and telecom infrastructure. They include in-house email, file, user authentication and remote-access servers. All their phones are also set up with in-house technology that gives us the flexibility to control quality, routing and redundancy. Everything is set up with encryption so data is never transmitted without it. A recent project was the implementation of a unique and proprietary email-filtering technology.

    JUARA Skincare

    JUARA Skincare's network infrastructure is spread across multiple locations, including a few international brances. We manage their New York site, which includes their accounting server, their email server, their firewall and wireless infrastructure. Backups are present on all fronts. Everything uses encrypted data transmission. We also provide Help Desk & Support services.

    Live In Five Media Relations

    Fast communication is the priority for Live In Five Media Relations. For them, I developed a custom in-house email solution, with email servers on two separate datacenters that are sync'ed to one another in real time. I also manage their entire web presence, which includes multiple web and database servers.

    Skillman Law

    I provide all my main services to Josh Skillman's law office. Skillman's infrastructure is composed of a few servers, for data, email and file sharing. The workstations are integrated to the central authentication virtual server and are all centrally managed. Dedicated servers for each application guarantee network resilience. Custom spam filtering protects their email servers.

    POLLEN DESIGN

    Pollen Design relies on their network for fast data exchange between their Mac workstations, their 3D printer, their Windows virtual machines and their Linux file server. Their phone system was set up using Asterisk and is entirely VoIP. I manage the entire technology and this includes Help Desk, Information Security and Infrastructure Management. Their storage accounts for over 30 terabytes.

    PREPARA

    Prepara's network is a mixed environment with Windows, Linux and Mac workstations and servers. Their complex Electronic-Data Interchange system was set up using a combination of Windows and Linux servers. The entire communication between Prepara and their distributors take place using a secure/encrypted channel, over a dedicated Internet circuit. I manage their entire infrastructure.

    SIGNAL BRANDS

    Signal Brands manages most of their technology in house. They have outsourced their Help Desk and Infrastructure Management for the New York offices to me. Some recent projects with their offices was the deployment of new wireless-access points that were reconfigured to remove the Double NAT issue that previously caused connectivity issues for the wireless workstations.

    SOLFIRE WORLD

    Solfire World is an apparel designer based in Brooklyn, New York. They are one of my few clients outside of New York City. I manage their entire infrastructure, help desk and information security tickets. We have developed custom applications for their suppliers to access the local network from remote. This remote access is fully encrypted and logged to a dedicated vServer.

    WATER & WALL GROUP

    I set up Water & Wall Group's technology from scratch. Brand new servers, workstations and phone system were purchased. I worked side by side with the company partners in the buying decision process. W&W's firewall is connected to the Internet over redundant fiber circuits, with a total of over 500 megabits of bandwidth. The circuits are used for data and voice.

    WNW CAPITAL

    I inherited WnW Capital's technology management from a another IT provider, also based in New York City. I took over the entire management and am the sole IT service provider for voice and data applications. We recently reorganized their Internet circuits, lowering their Internet bills from $1,000 to $600 per month.

    JEFFREY SAMEL & PARTNERS

    Their technology set up includes over thirty workstations, five file servers, two email servers and one SSLVPN appliance. Each server is dedicated for one application but they are all integrated to the same set of Active Directory servers, which authenticates users and organizes their in-house DNS. Their phone system is a combination of analog and VoIP.

Testimonials

“As a small business which relies on technology to create and deliver work, communicate with our clients, and remain connected when traveling, Conrad’s service, intelligence, and immediate responsiveness are indispensable. We managed our own I.T. in house for three years. Now that Conrad is on our side — the time we save, the security we have gained, and the peace of mind he provides — we cannot believe we didn’t do this much sooner. I whole-heartedly endorse Conrad and his services.”

Armchair

“The three things that set Conrad apart are his up-to-date knowledge of the daily changes in technology, his fabulous response time to our needs and his consistently pleasant demeanor. He manages our technology challenges, both in the office environment and remotely, as if he is a full-time member of our staff.  I recommend him highly.”

Dgi

“The IT chaos that took me four long-suffering years to create only took Conrad 24 hours to solve. Conrad is incredibly detail-oriented and always offers easy and speedy solutions to get your business moving forward. From spam lists to Microsoft Exchange and organizing hosting (saving me money!) – I offer my highest praise to Conrad Corporate Technology. And the whole getting-back-to-you-in-15-minutes bit, it’s a lie: he gets back to you in 10!”

Liveinfive

“At last I have found an IT consultant who is skilled, knowledgeable, responsive and reasonably priced. Conrad puts his competitors to shame. Our IT setup includes a few servers and multiple workstations, on and offsite.  We also have a VPN network that allows all our employees to work from remote, with full access to the internal resources.”

Js

“Conrad set up all of the technology associated with my small business.  He is accessible, honest, diligent and capable.  He was recommended to me by a professional contact who had used Conrad for his office and I will recommend Conrad to anyone seeking technology support.”

Cityscapeabstract

“Over the past 20-plus years, I’ve worked with countless corporate computer tech professionals of every size and level of ability. As good as some of them were, no one comes close to Conrad’s professionalism, attentiveness, client service and response time. If the safe and smooth operating of your tech infrastructure is as critical to your firm’s success as it is to mine, Conrad Corporate Technology should be the first and only call you make.”

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Contact

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228 Park Ave S #73758
New York, NY 10003 USA
Phone: 212.729.7122
E-mail: conrad@conradit.com
Website: https://www.conradit.com/