I am a New York City-based corporate-focused Information Technology and Telecommunications professional. My goal is to be your company’s one-stop IT and Telecom service provider. I am knowledgeable in servers, firewalls, switches, workstations, wired and wireless networks, storage, security, disaster planning, software, databases, backups, data archiving and retention. I work with the major vendors: Apple, Cisco, Sonicwall, WatchGuard, Meraki, Aruba, Microsoft and everyone else out there that delivers technology solutions for small and medium-sized businesses. In the telecom field, I work with most of the brands: Shoretel, FortiVoice, Avaya, 3CX, Asterisk, Polycom and VoIP providers.
To do this properly, I only service a select group of companies and carefully choose my clients, to make sure that their business modus operandi and mine are a perfect match. This allows me to deliver tailored service to each account, to reply to each and every request in under 15 minutes and most importantly, to keep my clients’ technology infrastructures in perfect shape and secure at all times.
I focus my undivided attention on being fast to reply to clients and I believe that I am as thorough as it gets in everything I put my hands on. This is my mantra. I can’t emphasize enough how backups and encryption are important. I am relentless in implementing them and making sure that networks are secure. I invest as much time as I can in learning new technologies, in testing new security protocols and in understanding how to make my clients’ networks more efficient every day. All of this equates to my belief that when a customer outsources their IT management to me, they are in fact outsourcing their information management. And what is more important to a company than its information?
My clients are companies whose headquarters are primarily in New York City. They usually have between ten and one hundred employees spread throughout one or more offices. I work with accounting firms, law offices, public relations and communication businesses, trading companies, apparel industries, retail operations, assorted manufacturers, marketing agencies, digital media companies, among a few others. The way I see it, I have learned the base of technology and telecommunications operations and I am capable of adapting to each and every client that retain my services. However, for each one, I propose a different set of solutions –because each client is unique– but they all share the same principles: the technology has to be reliable, it has to be secure and it has to be prepared for disaster recovery. My typical client understands this and outsources their entire infrastructure management, information security and help desk services to me.
Infrastructure Management deals with the core technology of a company. It comprises of firewalls, switches, servers, PBX systems, structured cabling, wireless-access points and everything else that works behind the scenes to make information available. Information Security, on the other hand, is what makes sure that the information is always available but only to those with clearance and that data is safe throughout multiple locations. It’s also the art and science of preparing for disasters. Help Desk & Support is the last piece of the puzzle and focuses on making sure that companies’ personnel are always ready to work and that their technology is always up to speed.
My work is done ninety percent of the time in New York City. It’s where most of my resources are located and where I focus most of my attention. My clients, however, do have offices and sites in other cities, states and countries. I service them all and for them I use a custom-developed in-house state-of-the-art and fully encrypted remote-support technology that allows me to take care of most tickets myself, and when needed I do collaborate with local IT firms that assist me with tickets that require onsite presence. However, at all times, when third-party contractors are used, I keep sensitive information always secure and never disclose user names, passwords nor any other details that could otherwise compromise my clients’ security.
My response time is fifteen minutes. I will reply to all emails and phone calls within this timeframe. Give it a try. Send me a question: firstname.lastname@example.org or 212.729.7122.
“As a small business which relies on technology to create and deliver work, communicate with our clients, and remain connected when traveling, Conrad’s service, intelligence, and immediate responsiveness are indispensable. We managed our own I.T. in house for three years. Now that Conrad is on our side — the time we save, the security we have gained, and the peace of mind he provides — we cannot believe we didn’t do this much sooner. I whole-heartedly endorse Conrad and his services.”
“The three things that set Conrad apart are his up-to-date knowledge of the daily changes in technology, his fabulous response time to our needs and his consistently pleasant demeanor. He manages our technology challenges, both in the office environment and remotely, as if he is a full-time member of our staff. I recommend him highly.”
“The IT chaos that took me four long-suffering years to create only took Conrad 24 hours to solve. Conrad is incredibly detail-oriented and always offers easy and speedy solutions to get your business moving forward. From spam lists to Microsoft Exchange and organizing hosting (saving me money!) – I offer my highest praise to Conrad Corporate Technology. And the whole getting-back-to-you-in-15-minutes bit, it’s a lie: he gets back to you in 10!”
“At last I have found an IT consultant who is skilled, knowledgeable, responsive and reasonably priced. Conrad puts his competitors to shame. Our IT setup includes a few servers and multiple workstations, on and offsite. We also have a VPN network that allows all our employees to work from remote, with full access to the internal resources.”
“Conrad set up all of the technology associated with my small business. He is accessible, honest, diligent and capable. He was recommended to me by a professional contact who had used Conrad for his office and I will recommend Conrad to anyone seeking technology support.”
“Over the past 20-plus years, I’ve worked with countless corporate computer tech professionals of every size and level of ability. As good as some of them were, no one comes close to Conrad’s professionalism, attentiveness, client service and response time. If the safe and smooth operating of your tech infrastructure is as critical to your firm’s success as it is to mine, Conrad Corporate Technology should be the first and only call you make.”